FrequentlyAskedquestions
There's no need for sleeve labeling or sticker labeling.Enable high quality digital printing for the decoration of our cans, which are 100% recyclable, and highly environmentally friendly.
INFINITELY RECYCLABLE
The minimum order quantity is 100 pieces.
For specific matters, you can contact our account manager.
Absolutely yes!
Our design team can help adjust your existing artwork, or we can work with you to make something new. Call us at 13801028372 or send us an email.
Below products can be produced with our machines and product lines currently:
Standard
SD330 (330 ml)
SD500 (500 ml)
Sleek
SLEEK355 (355 ml)
SLEEK330 (330 ml)
SLEEK200 (200 ml)
Let’s break the ice
For business consultation,
please call us at 13801028372 or send us an email to get in touch with an account manager.
We deliver to all regions in
Mainland China, Hong Kong, Macao, and Southeast Asia.
Our logistics team is also here to help coordinate your shipment.
THE SKY'S THE LIMIT!
Customers have filled our digitally printed cans with a wide variety of products, such as beer, wine, sparkling wine, carbonated drinks, soda water, herbal tea, coffee, fruit juice drinks, plant-based protein drinks and more.
OUR CANS ARE YOUR CANVAS
No color limits on Graphic arts. You only need to provide an AI file in CMYK mode.
Print+Production
The workflow of the digital printing technique is quite similar to that of office printers, but offers more functions. Several digital printing files can be received and transferred to job queue. It allows continuous production but no changeover losses. There are huge differences between their internal structures.
The rotatable cans will be stopped one by one at five color stations （white, black, yellow, red, green）, where the inks will spray accurately on the cans. Then UV colours/pinning and final curing in the machine.
Permits varying ink (matt or gloss) layer thickness for glossiness and tactile effects. Perfect taste and perfect design.Thermal or UV top coating in a separate lacquering machine will improve gloss effect. Advantages such as these provide economic benefits, help improve your company’s environmental profile and make your offerings more attractive to your customers.
What’s your standard print resolution?
what products does Sunrise offer?
Below products can be produced with our machines and product lines currently:
standard
SD330 (330 ml)
SD500 (500 ml)
sleek
SLEEK355 (355 ml)
SLEEK330 (330 ml)
SLEEK200 (200 ml)
Can you print metallic effects on cans?
Do you print on the neck of the can?
Yes, we do!
For optimal results, give us a call at 13801028372 or email us and we can give you some tips based on your artwork.
How do you protect your cans from scratches?
For us, (ink) adhesion is the top priority. We've developed the ultimate cans for digital printing, employing multiple proprietary technologies to protect your premium brand image – these are our exclusive technology.
What are your lead times?
We are committed to keeping short lead times which may vary depending on the demand and order volume. Please kindly contact account manager for details..
What are your payment terms?
The payment should be made before production, then we will proceed with graphic confirmation, samples, production and delivery.
ARTWORK+DESIGN
Yes, we do! Select your format, download the template, open the PDF in Illustrator and let’s get creative!
How should I prepare my file?
Build your file in a design program like Adobe Illustrator. Remember the following tips:
- Use CMYK colors only: no Pantone or neon colors!
- Outline all fonts and embed all images
- Ensure the image resolution is between 400 to 600 dpi
- Build any selective gloss or metallic details on a separate layer
Save your file as a high-quality print PDF (default preset); each PDF should include only one SKU and one design.
For additional help, contact our design team. Some fees may apply.
My artwork is on another printshop’s die-line. Can you print it anyway?
No, we need artwork to be submitted using our Sunrise template. But don’t sweat! Our design team CAN adjust it for you. Email us your working file. Please note that charges will apply.
Do you offer design support?
Yes! Our in-house graphic artists and designers are here to help, whether it’s generating barcodes, print optimization or more detailed design services and collaborations. Give us a call at 13801028372 or email us. Please note that charges will apply.
plasticpackingmaterial
Plastic packaging materials (including plastic pallets, plastic lids, and plastic partitions) are classified as our fixed assets. If you need to use these materials, please inform us in advance and undertake to return them in full. We request that you properly maintain and store the materials. In the event of loss or damage, appropriate compensation will be required.
Logistics costs for returning the plastic packaging materials will not be borne by the customer. You only need to load the materials onto our designated freight vehicles. For specific arrangements, please contact our account manager for further communication. contact us if you have any questions or concerns.
LOGISTICS-SHIPPINGWITHSunrise
The ETA will be available based on your receiving address and shipping date. If your orders are ready before CRD (customer request date), you can ask for early shipment.
Coordination of services
When you ship with Sunrise, we handle every step, from the creation of all transportation documentation to arranging your order’s pickup with the transportation company. Just sit back and wait for your order to arrive.
How do I track my order?
The transportation company delivering on behalf of Sunrise will contact you to coordinate the delivery time and date. If we encounter any delays or issues, our Logistics Team will be on the case to evaluate the issue.
What delivery instructions should I provide?
When you place an order through the Sunrise customer portal, please indicate any special delivery instructions. Here are a few examples:
- If we need to make an appointment to deliver to your location;
- Pre-delivery phone call required or not;
- If there are specific open hours/days for the delivery;
- If ship to the third party? (Such as Subcon. Warehouse);
- If there are street closures due to construction work that can prevent delivery or change the conditions of delivery.
This information can be entered in the “Delivery Instructions” or “Comments” section of the portal when you place your order. If special instructions aren't provided in a timely manner, delays or extra charges may be incurred, for which Sunrise takes no responsibility.
By default, Sunrise will ship to the location indicated in our portal. If the order needs to be delivered to a third-party location, please let us know at least 48 hours in advance. You can also use the “Delivery instructions” field in our portal to indicate if your delivery is going to a third-party location. To avoid having your oder shipped to the wrong location, please provide this information in a timely manner.
How to deal with the goods loss or damage during transportation?
LOGISTICS-SELF-PICKUP
Please provide the information of the vehicle for self-pickup of the goods (driver's name, phone number, ID card number, vehicle license plate number) and arrive at our company in advance according to the time required by us. For specific matters, you can contact us at any time.
What do I need to pick up my order?
Arrange a suitable vehicle according to the volume and weight of the goods. The container of the goods pickup vehicle should be kept clean. For specific matters, you can contact us at any time.
About Delivery Delays.
Delayed payment, production equipment failure, or untimely arrival of transport vehicles may cause delivery delays. In such cases, both parties must maintain open communication to negotiate solutions.
How do I arrange a third-party pickup?
Issue a written Letter of Authorization (LOA) specifying:
- Third-party agent’s company name,
- Full registered address
- Contact telephone number
- Expected arrival date of goods.
If the consignee is an individual, please also provide the consignee's ID card number and full residential address.
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If any further issues, please feel free to contact us at 13801028372.
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